ACSI’s February report on the retail sector shows customer satisfaction down 2.6% year over year for the 2015 holiday season, as consumers may be looking for more in their shopping experiences. Shopper satisfaction overall hit a high mark two years ago amid a post-recession economy where businesses were trying harder to please customers.
As recovery settles in, that honeymoon is over and five of six retail categories return to customer satisfaction levels that align with long-term ACSI averages. While most retailers show ACSI declines compared with 2014, consumers continue to prefer the online shopping experience.
Chicago Tribune: Retail Survey: Customer Satisfaction Has Fallen Since Recession ‘Halo Period’ »
CNN Money: America’s Most Hated Retailer Is … »
Drug Store News: ACSI: Walgreens, CVS Tops in Customer Satisfaction »
Houston Chronicle: Customers Name the Best and Worst Grocery Stores in America »
Rochester Democrat & Chronicle: Wegmans Rated Top Retailer in Customer Satisfaction »
Here are just a few of the media clips discussing ACSI results in February: USA Today reviews the latest ACSI E-Commerce results, and in a second article focuses on Travelocity and the online travel website category. MSNBC.com writes on the latest ACSI data for the supermarkets industry. The Sun-Sentinel considers the strong, ACSI industry-leading satisfaction for the supermarket Publix. The Wall Street Journal mentions the ACSI online brokerage category.