On January 25th, 2011, the ACSI released results for its annual Citizen Satisfaction study. This study focuses on the satisfaction of users of U.S. federal government services, covering citizen experiences with a broad cross-section of federal departments and agencies. In 2010, satisfaction with federal government services plummeted, the study found, down 4.8% to 65.4. This drop represents the largest single-year decline in satisfaction with the federal government since ACSI measurement began.

To learn more about the 2010 Citizen Satisfaction study, visit the following links:
Federal Government Commentary
Federal Government Press Release
Federal Agency/Segment Scores
Public Administration Sector Scores

To see a sample of the media coverage for this ACSI release, visit the links below:
Federal News Radio
Federal Times
National Journal
Federal Computer Week