ACSI Releases 2011 Citizen Satisfaction Results

On January 19th, 2012, the ACSI released the results of its 2011 Citizen Satisfaction study. The study focuses on the satisfaction of users of U.S. federal government services. More than 50 high-impact federal departments, agencies and programs experienced by citizens are represented in the annual ACSI sample. For 2011, the federal government ACSI score increased significantly, up 1.5 points from 2010 to 66.9, a gain of 2.3%. This gain erased almost half of the large 3.3-point decline between 2009 and 2010, a positive development for government.

To learn more about the 2011 Citizen Satisfaction study, visit the following links to the ACSI website:

To see a sample of the media coverage for this ACSI release, visit the links below:

Lastly, click here to view a copy of the 2011 ACSI Federal Government Presentation:

ACSI Releases 2010 Citizen Satisfaction Results

On January 25th, 2011, the ACSI released results for its annual Citizen Satisfaction study. This study focuses on the satisfaction of users of U.S. federal government services, covering citizen experiences with a broad cross-section of federal departments and agencies. In 2010, satisfaction with federal government services plummeted, the study found, down 4.8% to 65.4. This drop represents the largest single-year decline in satisfaction with the federal government since ACSI measurement began.

To learn more about the 2010 Citizen Satisfaction study, visit the following links:
Federal Government Commentary
Federal Government Press Release
Federal Agency/Segment Scores
Public Administration Sector Scores

To see a sample of the media coverage for this ACSI release, visit the links below:
Federal News Radio
Federal Times
National Journal
Federal Computer Week