Big drop for Google; Low first-time scores for Facebook and MySpace
On July 20th, the ACSI released results for the E-Business category, including satisfaction scores for a variety of search engines, portals, news and information websites, and for the first time, social media websites. A variety of interesting results can be found in this report, including a big drop in satisfaction for industry leader Google, low first-time scores for Facebook and MySpace, and a strong satisfaction debut for FoxNews.com.
See the commentary by Professor Claes Fornell on these results here: E-Business Commentary. The Press Release can be found here: E-Business Press Release, and the ACSI scores here: 2010 E-Business Scores.