Here are just a few of the media clips discussing ACSI results in February: USA Today reviews the latest ACSI E-Commerce results, and in a second article focuses on Travelocity and the online travel website category. MSNBC.com writes on the latest ACSI data for the supermarkets industry. The Sun-Sentinel considers the strong, ACSI industry-leading satisfaction for the supermarket Publix. The Wall Street Journal mentions the ACSI online brokerage category.
Forbes discusses the “changing face of retail” and the generally stronger customer satisfaction provided by online retailers. Federal News Radio, GovExec.com and MSN Money discuss the 2011 ACSI federal government citizen satisfaction results released in late January. Business Insider uses ACSI data to identify some of America’s “most hated companies.”