Forbes discusses the “changing face of retail” and the generally stronger customer satisfaction provided by online retailers. Federal News Radio, GovExec.com and MSN Money discuss the 2011 ACSI federal government citizen satisfaction results released in late January. Business Insider uses ACSI data to identify some of America’s “most hated companies.”
In January, Malaysia officially joined the group of countries using the ACSI methodology to create a national index of customer satisfaction. Dr. Forrest Morgeson of ACSI traveled to Kuala Lumpur in late January and early February to work with the Malaysian Productivity Corporation, the group in Malaysia that has licensed the ACSI. Inaugural results for the Malaysian Index are planned for release later this year.
In addition to Malaysia, ACSI-sponsored projects are ongoing in Barbados, Colombia, Dominican Republic, Malaysia, Mexico, Singapore, South Korea, Sweden, Turkey, and the United Kingdom.